Prepare 642-243 Exam to get Certification

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Cisco 642-243 Exam Sample Questions

Question: 4

Refer to the exhibit.

In the Cisco Unified Contact Center Enterprise solution, there are a number of different log files that are generated by different components and processes in the solution. Identify the specific process that generated the log file.

  1. CTI OS (Server)
  2. CTI OS (Client)
  3. JTAPI Gateway Qgw)
  4. UC Manager PIM (Enterprise Agent PIM)
  5. ICM Call Router (rtr)


Answer: D

Question: 1

Choose the correct sequence of agent state events from Agent Login to Agent Logout in the Cisco Unified Contact Center Enterprise solution.

  1. login, not ready, ready, available, reserved, talking, hold, wrap up, logout
  2. login, ready, available, reserved, talking, hold, wrap up, not ready, logout
  3. login, not ready, ready, available, reserved, hold, wrap up, not ready, logout
  4. login, not ready, ready, available, reserved, talking, hold, wrap up, not ready, logout


Answer: C

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Question: 2

In the Cisco Unified Contact Center Enterprise system, there are several key utilities and commands that can be used to verify the state of a logged in agent. Which two of these tools or lines of syntax should be used to perform this test? (Choose two.)

  1. C:>rttest /cust UCCE /node RouterA
  2. RTTEST Release 7.0.0.0 , Build 14833

    rttest: list_agent_status /agent 5001

  3. >rttest /cust UCCE /node RouterA
  4. RTTEST Release 7.0.0.0 , Build 14833

    rttest: agent_status/agent 5001

  5. >opctest/custUCCE/nodePG1A
  6. OPCTEST Release 7.0.0.0 , Build 14833

    opctest: list_agents 5000

  7. C:>procmon UCCE PG1Apim1
  8. »»pim_list_agents

  9. >opctest/custUCCE/nodePG1A

OPCTEST Release 7.0.0.0 , Build 14833

opctest: dump_agents 5000 /agent 67172900


Answer: B,C

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Question: 1

Choose the correct sequence of agent state events from Agent Login to Agent Logout in the Cisco Unified Contact Center Enterprise solution.

  1. login, not ready, ready, available, reserved, talking, hold, wrap up, logout
  2. login, ready, available, reserved, talking, hold, wrap up, not ready, logout
  3. login, not ready, ready, available, reserved, hold, wrap up, not ready, logout
  4. login, not ready, ready, available, reserved, talking, hold, wrap up, not ready, logout


Answer: C

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Maintain Time in Other Approaches

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Question: 4

Refer to the exhibit.

In the Cisco Unified Contact Center Enterprise solution, there are a number of different log files that are generated by different components and processes in the solution. Identify the specific process that generated the log file.

  1. CTI OS (Server)
  2. CTI OS (Client)
  3. JTAPI Gateway Qgw)
  4. UC Manager PIM (Enterprise Agent PIM)
  5. ICM Call Router (rtr)


Answer: D

Question: 1

Choose the correct sequence of agent state events from Agent Login to Agent Logout in the Cisco Unified Contact Center Enterprise solution.

  1. login, not ready, ready, available, reserved, talking, hold, wrap up, logout
  2. login, ready, available, reserved, talking, hold, wrap up, not ready, logout
  3. login, not ready, ready, available, reserved, hold, wrap up, not ready, logout
  4. login, not ready, ready, available, reserved, talking, hold, wrap up, not ready, logout


Answer: C